FAQ

How do I place an order?

 

The customer can order via the site www.DLCLuxury.fr, 24/7

 

DLCLuxury.fr reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or which would present to him any risk.

 

Any order is worth accepting prices and descriptions of products available for sale.

DLCLuxury.fr undertakes to honor the orders received on the website only within the limit of the available stocks of the products. In the absence of availability of one or more ordered products, DLCLuxury.fr agrees to inform the customer as soon as possible and, if necessary, to refund it at the latest in the 10 days after the payment.

 

What means of payment do you accept?

 

The payment of the orders on www.DLCLuxury.fr is done by bank cards (CB, Visa, Master Card, American Express).

Are payments on your site secure?

 

The confidentiality and the security of the data transmitted on the web and the site www.DLCLuxury.fr are ensured by the secured module of payment SSL (Secure Socket Layer).

Can I get a refund?

 

The customer has 14 days to use his right of retraction from the receipt of the order.

 

How long will I receive my order?

 

The parcels are delivered at home within 48h to 72h * from Monday to Saturday (excluding bank holidays) in mainland France. The parcel will be handed to you only against signature and presentation of an identity document.

 

Do you travel internationally?

 

Dlc Luxury makes deliveries in the European Union. For an international sending request please contact us by email at paris@DLCLuxury.fr, we will reply you in the delay of 24 hours.

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